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Gestione dei reclami:

AISM Luxembourg ha definito una procedura specifica per assicurarsi che ogni possibile reclamo da parte dei clienti sia risolto in modo rapido e soddisfacente. Il procedimento si articola nei seguenti punti:

  • Ogni reclamo deve essere formulato per iscritto per assicurarsi che l’insieme delle informazioni necessarie sia portato a conoscenza della società e permetta di risolvere il contenzioso in modo efficace.
  • Entro 10 giorni lavorativi verrà spedita al cliente una raccomandata in cui si precisa il tempo stimato necessario per poter fornire una risposta ed una soluzione adeguata al suo reclamo.
  • AISM Luxembourg si impegna a valutare tutti i reclami conformemente al principio di equità ed entro il limite di tempo di un mese formulerà la sua risposta, appena le sue indagini saranno portate a termine.

Ogni reclamo sarà esaminato e trattato in modo completamente indipendente dal Responsabile della Compliance, con professionalità e competenza.

AISM Luxembourg incoraggia i suoi clienti a comunicare i loro reclami, domande e preoccupazioni al Responsabile della Compliance:

  • per mail, inviando il proprio messaggio a: compliance@aism.lu
  • oppure per posta, scrivendo a: Compliance Officer, ALPHA INVESTOR SERVICES MANAGEMENT21 rue Aldringen L-1118 Lussemburgo

In caso di risposta oltre il tempo definito in un mese o di risposta non soddisfacente, il cliente può sottoporre la propria richiesta alla CSSF. Il cliente può anche fare riferimento alla stessa, a propria discrezione, senza previo reclamo all’Ufficio Compliance di AISM; in tal caso la procedura è  consultabile presso il sito web dell’Organismo di Vigilanza lussemburghese: www.cssf.lu

Terms and Conditions

The website accessible at www.aism.lu is for information purpose only. Nothing contained herein constitutes or shall be deemed to constitute a financial, legal, tax or other advice of any kind and no information on the Website shall constitute or deem to constitute a solicitation or an offer to purchase or invest in, any financial products which are referred to on the Website.

If, in spite of the above, you were to take or consider taking an investment decision based on the information contained on the Website, then you expressly acknowledge and/or agree: that you must be, as the case may be, an investor who is legally or otherwise duly authorised to seek information about the funds referred to or described on the Website; that no investment decision shall be made solely on the basis of the information provided on the Website; that investment in any of the funds referred to on the Website can only be made after careful review, as the case may be with the assistance of its financial advisor, of the corresponding funds' or sub-funds' relevant documentation; that careful attention should, in particular, be given to, as the case may be, the articles of incorporation or management regulations, detailed prospectus or key investor information document, latest available annual and semi-annual reports, as applicable, and of the specific risks exposed in such documents; and that all investments involve risks and that it is your responsibility to collect relevant information about the risks inherent to any investment; that the value of investments and the income from them may go down as well as up and that you may not get back the amount originally invested, and that past performance is not a guide to future performance, hence that any past performance figures shown are not indicative of future performance.

Through this Site, Alpha Investor Services Management  will not collect any personal data about you (e.g. your name, address, telephone number or email address) unless you voluntary choose to provide us with this information (e.g. by registration, survey or some other means), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data. The investment funds mentioned in the Website are not available to US persons unless otherwise indicated in their constitutional documents. Reasonable care has been taken to ensure that the information contained on this Website is accurate at the date of publication. However, no representation or warranty, express or implied, is made to its accuracy or completeness.

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