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Chaque réclamation doit être formulée par écrit pour que toutes les informations nécessaires soient portées à la connaissance de l'entreprise et que la procédure soit menée à bien:

  • Une lettre recommandée sera envoyée au client, précisant la durée estimée du traitement de sa plainte.
  • AISM Luxembourg s'engage à évaluer toutes les réclamations conformément au principe d'équité et formulera sa réponse dès que ses enquêtes seront terminées.
  • Chaque réclamation sera examinée et traitée en toute indépendance par le Compliance Officer, avec professionnalisme et compétence.

AISM Luxembourg encourage ses clients à communiquer leurs plaintes, questions et préoccupations au Compliance Officer par courrier électronique adressé à:

ou par courrier en écrivant à:

Compliance Officer
21 rue Aldringen L-1118 Luxembourg

Terms and Conditions

The website accessible at is for information purpose only. Nothing contained herein constitutes or shall be deemed to constitute a financial, legal, tax or other advice of any kind and no information on the Website shall constitute or deem to constitute a solicitation or an offer to purchase or invest in, any financial products which are referred to on the Website.

If, in spite of the above, you were to take or consider taking an investment decision based on the information contained on the Website, then you expressly acknowledge and/or agree: that you must be, as the case may be, an investor who is legally or otherwise duly authorised to seek information about the funds referred to or described on the Website; that no investment decision shall be made solely on the basis of the information provided on the Website; that investment in any of the funds referred to on the Website can only be made after careful review, as the case may be with the assistance of its financial advisor, of the corresponding funds' or sub-funds' relevant documentation; that careful attention should, in particular, be given to, as the case may be, the articles of incorporation or management regulations, detailed prospectus or key investor information document, latest available annual and semi-annual reports, as applicable, and of the specific risks exposed in such documents; and that all investments involve risks and that it is your responsibility to collect relevant information about the risks inherent to any investment; that the value of investments and the income from them may go down as well as up and that you may not get back the amount originally invested, and that past performance is not a guide to future performance, hence that any past performance figures shown are not indicative of future performance.

Through this Site, Alpha Investor Services Management  will not collect any personal data about you (e.g. your name, address, telephone number or email address) unless you voluntary choose to provide us with this information (e.g. by registration, survey or some other means), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data. The investment funds mentioned in the Website are not available to US persons unless otherwise indicated in their constitutional documents. Reasonable care has been taken to ensure that the information contained on this Website is accurate at the date of publication. However, no representation or warranty, express or implied, is made to its accuracy or completeness.




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